Helpful Information

These resources can help you find quick answers to common inquiries, as well as provide information for who to call with specific questions. Please contact your local branch for account or loan assistance.

Lost or Stolen Contact Information

ATM Card or VISA® Debit Card

Report your lost or stolen ATM or MasterCard® Debit Card immediately. Call (833) 937-7282 during business hours

After hours

To report a lost or stolen MASTERCARD® Debit Card call (866) 842-5208

To report a lost or stolen American Express® card (866) 323-3587

To report a lost or stolen Business VISA® Credit Card call (866) 552-8855

Your card will be canceled and a replacement card will be issued immediately. You won’t be liable for any unauthorized purchases or withdrawals from your account when you notify us promptly.

Checkbook

Report your lost or stolen checkbook immediately by (833) 937-7282 during business hours. If after-hours contact us as soon as possible on the following business day.

If possible, provide the check number for the last check that was written, or the name of the person or business to whom it was written. Digital copies of your checks can be found through Online Banking.

Visit a local branch to close your account and open a new one.

ATM Safety Tips

• Know where your card is at all times. If it is lost or stolen, notify Security Bank immediately.
• Memorize your personal identification number. Do not write it on your card or carry it with you.
• Never give your PIN to anyone. A Security Bank employee will never ask for your PIN.
• Never approach an ATM if you feel unsafe or if a suspicious person is nearby.
• Never approach an ATM after dark if the lights at the site do not appear to be bright enough.
• Shield the ATM keyboard with your body so others cannot observe you entering your PIN. Be sure to remove your card when you are done.
• Never count your money at the ATM or leave with your wallet and/or cash exposed.
• Do not leave your vehicle running or your keys in the ignition when using a walk-up ATM.
• When using a drive-up ATM, always keep your car running and the doors locked.
• Keep at least one car length between your car and the vehicle in front of you when waiting to use a drive-up ATM.
• If you are followed from an ATM, go to an area where there are other people around. If you are driving, you may want to go to the nearest police station.

Change in Account Contact Information

Address Change

There are several ways to change your address:

• Visit a local branch
• Call 1-833-937-7282 to speak with a Customer Service Representative.
• Send a letter of request to:
  Security Bank
  P.O. Box 1209
  Paris, TN 38242
• Email Customer Service with your request and a Customer Service Representative will contact you to verify the change. Please include “Address Change Request” in the subject line.

Find a MoneyPass® ATM

The MoneyPass® network offers more than 24,000 surcharge-free ATMs coast to coast located where you live, work and travel. Click MoneyPass® to learn more.

Fraud

Identity Theft Resources:

• If you believe you have been a victim of identity theft, please go to www.IdentityTheft.gov and follow the steps to limit any damage that may be done. Please feel free to call 731-642-6644 if you have any questions

In-Branch Services

• Coin Counting
• Drive-Up Windows
• Notary Services
• Night Depositories
• Safe Deposit Boxes
• Foreign Currency

Please call (833) 937-7282 before your departure to avoid hassles when using your Security Bank MasterCard® Debit Card while traveling abroad.

Bank by Phone

A perfect solution when you need to check your account balances but aren’t near a computer. Add this number to your speed dial!  Simply call (731) 642-2800.

To register for the first time you will need the last four digits of your Social Security Number.

Have your account numbers available.