Loan Administration Clerk

Summary

The Loan Administration Clerk supports the lending team and operations of Security Bank and Trust Company. This role performs various pre and post closing duties; resolves operational issues; provides operational support to all lending functions and performs document review.

Responsibilities

1. Resolve customer service issues in a prompt, friendly manner and answer general loan department questions.
2. Loan file maintenance, renewal/modification, and paid out processing
3. Process requests from bank personnel to modify loan account information, after verification of accuracy of request and completeness of documentation (proper approval, as applicable; consistency with other account information; research of appropriateness of request)
4. Perform relevant account maintenance to reflect renewal or modification to terms in accordance with loan documents executed by customer
5. Perform collateral releases and prepare correspondence to borrower to process paid out loans; perform and retain necessary documentation of action taken
6. Resolve un-posted transactions
7. Perform transaction postings and reversals as needed for accurate accounting
8. Process loan charge-offs
9. Assist in processing wires and other electronic transactions
10. Provide timely research and response to credit reporting disputes submitted from the customer via E-Oscar
11. Scan and/or import documents to the banks official electronic document storage system
12. Assist in performing quality assurance review of imaged documents
13. Ensure proper retention, filing, and security of original documents required to be retained after imaging, per the banks retention guidelines
14. Work as a team member to ensure the department works efficiently.
15. Provide support and help resolve issues for other bank employees.
16. Comply with Bank policies and procedures and Federal Regulations.
17. Performs any additional duties as required.

Education

High School Diploma or equivalent (GED) required.
Bachelor’s, Associates, technical degree, or equivalent experience in related field preferred.

Experience

At least 2 years of banking, retail and/or customer service experience required with 1 year of consumer loan administration preferred.

Knowledge and Skills

Must be able to provide excellent customer service. Must have good written and communication skills. Must be able to resolve problems with tact and look for and implement solutions in a friendly, positive and professional manner. Must be attentive to details.

Skills

• Organizational and time-management skills to work efficiently and complete tasks in a timely manner
• Ability to identify and manage workflow priorities with nominal supervision
• Interpersonal and communication skills to represent the Bank in a positive way in dealing with customers and co-workers and convey information effectively
• Strong attention to detail and ability to learn quickly
• Knowledge of computer technology including, but not limited to, Word, Excel, e-mail, and internet navigation

Security Bank and Trust Company offers competitive compensation and full benefits including medical, dental, vision, health savings accounts, life insurance, short term disability, long term disability, and 401(k).

Please send all resumes to careers@securitybanktn.com

Security Bank and Trust Company is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Human Resources at 1-833-937-7282.